Please read these terms carefully before using this website


This website (the "Website") is the website of Kurt Geiger Limited (registered company no. 968046) ("Kurt Geiger", "we", "us"), whose registered office is 24 Britton Street, London, EC1M 5UA. VAT number 649 6916 80.


By entering the Website, and/or any page accessible on this site, and/or by purchasing products from Kurt Geiger through the Website, or dealing with Kurt Geiger in any way through the Website, you accept, without limitation or qualification, the terms and conditions set out below (the "Terms") without modification. By accessing and using this Website, including (without limitation) purchasing products, you acknowledge that you are bound by the Terms.

If you do not wish to be bound by the Terms you should not access or use the Website. If you have any queries regarding these Terms, please contact

Kurt Geiger may modify the Terms in its absolute discretion from time to time without individual notice to you. You will be deemed to have accepted any modifications if you continue to use the Website after they have been posted.

Please in any event signify that you accept the Terms by ticking the I Accept the terms and conditions box above the Complete Purchase button on the checkout page before placing an order.


You will indicate by completing the appropriate order form on the Site the products that you wish to order. At the same time you will complete an authorisation for us to recover, through your credit or debit card, payments due to us.

Your order shall constitute an offer to us to purchase the Products specified in the order. We may accept or decline the order. If we acknowledge your order that shall not constitute an acceptance of it. If we accept the order we shall notify you of our acceptance (in these Terms "Acceptance") by email, and we shall confirm the price. We shall at the same time notify you of the identifying number (in these Terms the "Order Number") for your order and you will be required to quote it in any subsequent communications. Only at that point will a contract for the sale and purchase of Products come into being.

Kurt Geiger reserves the right in its discretion to decline to accept any order and/or to supply Products to any individual or company. If we decline to accept, or cancel, an order for which we have received payment, we shall refund the payment, but shall have no further or other liabilities.

Entire Agreement

Each order, acceptance of each order and the supply of products by Kurt Geiger pursuant to an order shall be governed by these Terms. These Terms constitute the entire understanding between you and Kurt Geiger in relation to any Products ordered and supplied through the Website. They supersede any other terms stipulated by you, whether in any order or during negotiations or any course of dealing established between you and us.

All descriptions, illustrations and indications or price of Products provided on this Website or otherwise communicated to you are for guidance only and intended merely to present a general idea of the Products. Nothing contained in any such description, illustration or indication of price shall form any part of these Terms.


The prices of the Products shall be those specified by Kurt Geiger to you from time to time in accordance with the provisions headed "Orders and Contracts" above. Prices quoted on the Website are indicative only and are subject to change.

All prices on the Website are inclusive of United Kingdom VAT and exclusive of postage and packing. A summary of these postage and packing charges can be found at our delivery information page.

Prices on the Website may differ from those in Kurt Geiger's stores.

Payment & Security

All your card details are passed from your browser to Commidea using secure server software (ssl) encryption. Commidea use secure server software (ssl) encryption systems.

You may choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at We use SSL encryption technology to store and safely transmit your personal and credit card information through our systems. For your safety and protection, we confirm that the billing address you provide matches the address on file with your credit card company. Your details will not be shared with any third parties and you can safely check or remove stored credit card details from the My Cards section from within My Account.

Delivery and Availability

Kurt Geiger shall deliver Products ordered by you to a courier or postal service of Kurt Geiger's choice to the delivery address that you have given us. By accepting these Terms, you agree irrevocably to appoint and do appoint the courier or postal service to be your agent for taking delivery of the Products on your behalf, and delivery to the courier or postal service shall be deemed to be delivery to you.

Currently Kurt Geiger use Parcelforce, DPD and City Sprint for delivery to UK addresses.

If you are resident in the UK, Kurt Geiger shall wherever applicable, instruct the courier or postal service to deliver the Products to the address in the UK that you give us.

All delivery is subject to availability and time shall not be of the essence. We have indicated on the Website whether or not a Product is currently "in stock" (i.e. available in our warehouse for despatch) or our estimate on when the Product will be available for despatch. However, this is an estimate only, should not be relied upon and may be subject to change. If there is any delay, will notify you of this and give you a new delivery time. As we process your order, we will also notify you if any Products unfortunately are not available.

If you are a Consumer (i.e. a person who, in contracts to which the Consumer (Distance Selling) Regulations 2000 apply, is acting for purposes that are outside his or her business), Kurt Geiger shall endeavour to deliver Products ordered by you within seven (7) working days of the day of receipt of your order. If delivery within seven (7) working days is not possible Kurt Geiger shall notify you of the delay and give you a new delivery time.

International Delivery

Kurt Geiger Ltd delivers to a large number of world wide destinations. A full list of countries and territories, shipping costs and delivery times can be found here.

The courier that Kurt Geiger Ltd uses for international delivery depends on the country being shipped to. However, currently Kurt Geiger uses Parcel Force, DPD and DHL to fulfill orders internationally.


Kurt Geiger does not sell product for purchase by children. If you are under 18, you may use this Website only with the involvement of a parent or guardian.

Inspection, Delivery Delays and Non-Delivery

Nothing in this clause affects your statutory rights pursuant to the provisions headed "Right to Cancel and Returns" below.

You must inspect the Products as soon as is reasonably practicable after delivery. Within fourteen (14) working days of delivery you shall notify Kurt Geiger in detail and in writing of any defect in the Products or of any other complaint that you may have in relation to the Products. If you fail to give notice in accordance with this clause, the Products shall be conclusively presumed to be in all respects in accordance with the order and free from any defect that would be apparent on reasonable examination, and you shall be deemed to have accepted the Products accordingly.

Subject to the conditions set out below, if you establish to our reasonable satisfaction that any Products are not in accordance with these Terms or any other contract between us defective, your sole remedy shall be limited (as Kurt Geiger may elect) to the replacement of the Products or refund to you of the purchase price and any delivery costs or, where sums are owed by you to us, the issue of a credit note or a credit card account refund against return of the Products. If we require you to return the Products to us and they are defective we shall reimburse your reasonable postage cost of returning them. These remedies are subject to the following conditions:

  1. The claim is made in writing to Kurt Geiger within three (3) months after Acceptance, or such other period as may be indicated by us for specific Products from time to time.
  2. The Products or parts to which the claim relates are returned to Kurt Geiger within that period suitably packaged and carriage-paid and, where relevant, in accordance with any particular instructions that we may have notified to you at the time of supply. Returned Products or parts must be accompanied by an advice note stating the Identifying Number and the nature of any claimed defect, together with such further information as Kurt Geiger may at the time of supply have stipulated.

You shall make any queries regarding shortages of Products by reference to the Acceptance:

  1. Within seven (7) working days of the date of the Acceptance.
  2. In writing, and
  3. Quoting the Identifying Number.

Queries regarding Products where we notify you of despatch but they are not received by you must be made within seven (7) working days of the date of Acceptance and the Identifying Number must be quoted. Without prejudice to the provisions under the headings "Passing of Risk and Property" and "Liability" and the force majeure provisions below, Kurt Geiger need not entertain any query made thereafter.

Passing of Risk and Property

Risk of loss or damage to, and title to, the Products shall pass to you at the time of delivery of the Products to the courier or postal service as described under "Delivery" above.

Right to Cancel and Returns

If you are wishing to return Products because they are faulty please see the "Inspection, Delivery Delays and Non-Delivery" paragraph above. You may also return any Products within fourteen (14) days of receipt for whatever reason.

In addition to your right to return Products within 14 days, if you are a Consumer (i.e. a person who, in contracts to which the Consumer (Distance Selling) Regulations 2000 apply, is acting for purposes that are outside his or her business), you have the right to withdraw from your purchase within seven (7) working days of the date the Product is delivered. All customers who cancel under this statutory "cooling off period" shall be entitled to a full refund. Any customers who would like to cancel an order pursuant to this statutory right should contact our customer services team by emailing or calling +44 (0) 207 781 7480.

If we have not yet despatched the Product, you may cancel your order by logging into your account on the website and accessing your order history. If the item is showing as 'pending' this means we have not despatched your order and you may cancel it by contacting our customer relations team on +44 (0) 207 781 7480 or via email at

If you are returning an item for whatever reason, please refer to our returns procedure and guidance on how to return the Products to us. We will then process your return and issue a refund or replacement as appropriate.

If you would like to return any Product which is not defective in accordance with this clause, please note that we will not refund any delivery costs paid by you as part of your initial order.

Customer Relations

If you have any comments with regards to the service you have experienced in placing orders on, or using this website, please contact our customer relations team:

Dedicated customer service help line (available Monday to Friday 9am to 8pm, Saturday 10am to 5pm and Sunday & Bank Holidays 11am to 5pm) +44 (0) 207 781 7480
Post Customer Relations, Kurt Geiger, 24 Britton Street, London, EC1M 5UA


Nothing in these Terms shall be read as limiting Kurt Geiger's liability for death or personal injury arising from a wrongful act or omission on our part.

Kurt Geiger will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any economic or business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or for any indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. Kurt Geiger does not limit in any way our liability for death or personal injury.

Nothing in these Terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact your local Citizens Advice Bureau or refer to the Office of Fair Trading's website.


Information on the Website

Unless specifically stated otherwise, Kurt Geiger is not responsible for the information relating to Kurt Geiger on the Website and makes no warranty in respect of its timeliness, accuracy or availability. The information provided is subject to Kurt Geiger's Privacy Policy which you should read before accessing such information.

Intellectual Property Rights

The Website, and all the text, information and graphic representations or images on it ("Content"), are owned by, or licensed to Kurt Geiger. The copyright and all other intellectual property rights in the Content are the sole and exclusive property of Kurt Geiger or its licensors.

You may view the Website on your computer screen and print its contents on your printer for your personal and non-commercial use only. For the avoidance of doubt, anything printed will form part of the Content. Without Kurt Geiger's written consent, you may not use, transfer, copy or reproduce any part of the Content, this website or its source HTML code in whole or in part, in any form or by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic reproduction by uploading or downloading.

You warrant that it is legal for you to view this site in the jurisdiction to which you are subject. You are responsible for compliance with all laws of that jurisdiction, in viewing or using the Content.

Using the Website

Wherever you are asked to provide information in connection with the Website, you agree to provide true, accurate, current and complete details. You are not obliged to provide Kurt Geiger with any optional information requested. You can access and update much of the information you provided to us through your user account.

You agree not to:

  • Impersonate another person or use a false name or a name you are unauthorised to use, or create a false identity or origin or e-mail address or try to mislead us or others as to identity or origin of any communications or to provide inaccurate or unreliable contact details.
  • Modify, access or make available data stored on a computer or device which you have accessed through our network, when either: the owner of the data, computer or device has taken steps to prevent you from doing this; or the owner has expressed a wish that you do not do this.
  • Make available or upload files that contain software or other material, data or information not owned by or licensed to you or collect information about others (eg. names/addresses) without their prior consent.
  • Damage, interfere with or disrupt access to the Website or do anything which might impair its functionality.
  • Use the Website in any way to send unsolicited (commercial or otherwise) e-mail ("Spam") or any material for marketing or publicity purposes, or any similar abuse of either.
  • Publish, post, distribute, disseminate or otherwise transmit, defamatory offensive, infringing, obscene, indecent or other unlawful or objectionable material or information.
  • Make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, "trojan horses", "worms", or any other harmful software.
  • Falsify the true ownership of software or other material or information contained in a file made available via the Website.
  • Obtain or attempt to obtain unauthorised access, through whatever means, to the Website.

On registering with the Website you will choose a confidential password to access your user account. You agree to accept responsibility for all activities that occur under your account or password (including, without limitation, all orders placed through your account) and so you should ensure that you keep your password safe and confidential. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

No Unlawful or Prohibited Use

You undertake to Kurt Geiger that you will not use the Website for any purpose or in any way that is prohibited by these Terms or is otherwise unlawful.

You agree to indemnify Kurt Geiger, its officers, employees, and licensors in respect of any loss that it or they may suffer as a result, directly or indirectly, of any breach by you of this undertaking.

Our Use of Your Personal Details

Please see our Privacy Policy.

Liability Disclaimer regarding Access to or Use of the Website

These provisions do not deal with liability arising from purchases of Products (for which see the provisions headed "Liability" under the 'Terms and Conditions relating to sales of Products' above).

You agree that you use the Website entirely at your own risk.

In preparing this Website, Kurt Geiger has endeavoured to offer current, correct and clearly expressed information. However, Kurt Geiger cannot guarantee that the information will be accurate, complete or current at all times and accepts no liability for any reliance placed by any person on the information.

Kurt Geiger makes no representations or warranties of any kind about the suitability, reliability, timeliness, and accuracy of the information contained on this Website for any purpose. Kurt Geiger expressly disclaims all warranties and conditions with regard to this information, including, without limitation, warranties of technical efficiency, satisfactory quality, availability, non-infringement, completeness and fitness for a particular purpose to the extent permitted by law.

Kurt Geiger does not accept any responsibility for any errors or inaccuracies in any advertising material.

Kurt Geiger shall not be liable for any damages whatever, including but without limitation to, damages for loss of use, data or profits, arising out of the use or performance of this Website, the provision of or failure to provide services, or for any information obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, or otherwise, without limitation, even if Kurt Geiger has been advised of the possibility of damage.

If you are dissatisfied with any portion of this Website, or with any of these terms of use, your sole remedy, except as specifically provided in these terms, is to stop using the Website.

Notwithstanding anything in these Terms Kurt Geiger does not disclaim liability for death or injury caused by its own negligence.

Kurt Geiger reserves the right to remove any information or material on the Website without warning, and without prejudice to any other accrued rights, and/or make available such information or material when required to do so by law or when requested to do so by regulatory bodies or law enforcement organisations.


Kurt Geiger reserves the right at any time to modify or discontinue, temporarily or permanently, your access to or use of the Website with or without notice.

Virus Protection and Compatibility

While certain precautions have been taken to detect computer viruses and ensure security, Kurt Geiger can not guarantee that the Website is virus-free and secure.

Kurt Geiger shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. Kurt Geiger does not give any warranties as to the compatibility of the Website with your computer systems, software and/or hardware.

Links to Third Party Sites

This website contains links to websites operated by parties other than Kurt Geiger ("Third Party Websites"). These links are provided for your convenience. When you activate one of them, you will leave the Website. Kurt Geiger has no control over, and will accept no responsibility for or liability in respect of, material on any website that is not under its control.

The inclusion of links to Third Party Websites does not imply any endorsement of the material on them or any association with their operators.

You will not arrange for any Third Party Website to be connected to any part of the Website by way of hyperlink or otherwise without Kurt Geiger's written consent

Termination of Use

Kurt Geiger may restrict your access to the Website, refuse to correspond with you, and/or remove your details from the relevant database without prejudice to any other accrued rights, without prior notice to you where:

  • There is a regulatory or statutory change limiting the ability to provide access to the Website.
  • There is any event beyond the reasonable control of Kurt Geiger preventing Kurt Geiger from providing access to the Website (for example, and without limitation, technical difficulties, capacity problems and communications failures).
  • Kurt Geiger considers in its sole discretion that you are abusing the Website or are otherwise acting in breach of these Terms.


Kurt Geiger reserves the right to monitor and track your visits to the Website.


Those who choose to access the Website from locations outside of the UK are responsible for compliance with local laws relating to such access if and to the extent local laws are applicable.

A failure or delay by Kurt Geiger in enforcing compliance with these Terms shall not be a waiver of that or any other provision of these Terms.

None of these Terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party.

Any rights not expressly granted in these Terms are reserved to Kurt Geiger.

If Kurt Geiger is hindered or prevented from performing its obligations under these Terms for any cause beyond its reasonable control or by reason of its inability to procure services, materials or articles required for the performance of the contract except at prices higher than those applicable at the date of your order, Kurt Geiger may at its sole option delay the performance of, or cancel the whole or any part of the contract. In that event, Kurt Geiger shall not be responsible for its delay or cancellation or any inability to deliver or perform its obligations.

If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

These Terms constitute the entire agreement between you and Kurt Geiger as to your use of the Website and shall supersede any prior agreement or representation in respect thereof.

The express provisions of these Terms are in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.

Any and all notices to be given by either one of us to the other pursuant to or in connection with these Terms shall be deemed sufficiently given when forwarded by e-mail or facsimile transmission in each case addressed to you at the e-mail address or facsimile number you have given us or to us at the e-mail address or facsimile number displayed on the Website.

English law governs these terms and conditions. You submit to the non-exclusive jurisdiction of the English courts.


All contents of this website are: Copyright 2011 Kurt Geiger Limited